Customer Service

Shipping

Standard shipping is via UPS Ground. Orders usually ship out in 1 to 2 business days.  We will contact you in the event of a delay. Shipping costs are calculated during the checkout process.

Certain oversized or heavy items require additional shipping charges. Please call us at 847.441.1115 for an estimate.


Expedited Shipping
You may also choose to ship UPS Overnight Air or Second Day Air.  Select "Shipping Type" during the checkout process. Please call us at 847.441.1115 to confirm expedited shipments.

International
At this time, MAZE Home does not accept international orders or payment, or ship outside of the U.S.

Returns
You may return or exchange items in their original condition within 14 days of receipt for a full refund, less the initial shipping cost. Returns postmarked after 14 days of receipt of merchandise will not be accepted. Shipping charges will apply to any exchange orders. Custom orders (monogramming, etc.) cannot be returned. Items purchased online may be returned at our retail location in Winnetka, Illinois.

To return an item:

1)  Email MAZE Home at info@mazehome.com for a Return Authorization (RA) number within 14 days of receipt. Please include a brief description of the item(s) and the reason for the return, as well as your name and order number. Items received without an RA number will not be refunded.

2) Once you receive your authorization number, package the items using the original shipping materials or in a manner that ensures safe deliery. Ship the package to:

MAZE Home Store
Attention: RA# 9999
735 Elm Street
Winnetka, IL 60093

3) Upon receipt, we will inspect the items and issue a credit to the card used in the original transaction.

4) Remember, items sent without a return authorization number or postmarked more than 14 days from the date you originally received your order will not be refunded.


Sales Tax
Orders shipped to addresses in Illinois will be charged 8.5% sales tax.


Contact Us
MAZE Home Store
735 Elm Street
Winnetka, IL 60093

phone: 847.441.1115

fax: 847.441.1119
email: info@mazehome.com

Hours:
Monday through Saturday
10 am to 5 pm Central